Get quick answers about AI travel planning. Learn how Lumetrip works and start your journey.
lumetrip helps people discover the world around them in completely new way by planning, booking and navigation through intuitive process. All you need to do is decide where you want to trip and our Smart Engine platform will plan your amazing trip.Get trip, hotels , points of interests(POI), flights and car rental from our partners in just few clicks.
Please feel free to contact us and tell us what's on your mind. Also,if you experience any technical difficulties, have any new feature suggestions or just want to share your thoughts and travel stories with us, then just send us an email: support@lumetrip.com
You can always share with us with your thoughts on our platform and make it better. Feel free to contact on our support email.
Some countries will require from you to get vaccinated against some diseases or bacteria. Also, in Coronavirus period , you should be aware of country restrictions at the same time. We will do our best in order to give updated information on current situation with destination requirements.
If you found incorrect information or a place, please let us know by reporting the problem.
Sure, you can! You can login into your account on many devices as you would like.
Our AI analyzes millions of data points including your preferences, travel history, destination information, weather patterns, local events, and real-time availability to create a personalized itinerary. The AI considers factors like your budget, travel style, interests, and any special requirements to ensure every recommendation is tailored specifically for you.
Our cost estimates are highly accurate, typically within 5-10% of actual costs. We use real-time pricing data from thousands of travel providers, hotels, restaurants, and activity operators. Prices are updated regularly and include seasonal variations, local taxes, and current exchange rates.
Yes, your privacy and security are our top priorities. We use enterprise-grade encryption, comply with international data protection regulations (GDPR, CCPA), and never share your personal information with third parties without your explicit consent. All payment information is processed through secure, PCI-compliant systems.
Yes, you can! If your starting location is incorrect or you want to begin a trip from another starting point, it can be easily removed within the Trip Planner. Once deleted, simply add your next waypoint to your trip and drag/drop the waypoints as needed.
Yes, you can! The Smart Engine Platofrm will allow to add as many as you want
You sure can! The filters available to choose from vary depending on what category of places you selected.
You can expand or contract your trip boundaries search by adjusting the distance setting. This setting indicates how far off your route you are willing to go to visit places and limits where places load when exploring our categories while planning a trip. The size of the boundaries will adjust as you move the distance slider. When you're opening categories on a trip, the radius is automatically set to 40 kilometers.
Without any problem! Trips can easily be deleted from your account
We are improving our platform from day to day and we promise we will cover entire world in the next future. For now, our platform covers Europe and North America.
Absolutely! While our AI creates an optimized itinerary, you have complete control to modify, add, or remove any activities, accommodations, or destinations. Our platform allows real-time editing, and the AI will automatically adjust other parts of your trip to maintain optimal flow and timing.
We recommend planning 2-3 months in advance for international trips and 4-6 weeks for domestic travel. This allows for better pricing, availability, and visa processing if needed. However, our AI can also help with last-minute trips by finding available options and optimizing for short notice bookings.
If you receive an error that your email or password are incorrect, you can request a reset password email for your account. Please be sure to check your spam or junk folder if you don't see the reset password email land in your inbox shortly after requesting it.
You can save as many as you would like. There are can be located in Profile Manager under Dashbord or My Trips section.
Simply go to your Profile Manager via Login menu at the top right corner of each page. You are required to login with your current password and then go to your Account Setting.
In order to see all your trips , please go to your Profile Manager via Login menu at the top right corner of each page. You are required to login with your current password and then the Dasboard window will be opened automatically with all trips. Also, you can open Trip Portfolio in your private Profile Manager.
Simply go to your Profile Manager via Login menu at the top right corner of each page. Open Billing and Invoices category and there should be a buttonw with PDF name to download the billing invoice for each booking.
Our services are completely free of charge! The Smart Engine AI Platfrom provides you a platform to help you create customized itineraries and trip plans based on your travel preferences, budget and personal style.
When you order a booking from hotels, they often offer a set of various promotions with different terms for different rates. Generally, we try to offer the cheapest deals which have the most strict terms and these terms will not allow any flexibility. You should take into consideration that you will not be allowed to ask a refund in case you have to cancel the booking (no matter the circumstances) and some won't even allow you to make any changes (date\name changes etc.)allow you to make any changes (date\name changes etc.)
Simply go to your Profile Manager via Login menu at the top right corner of each page. You are required to login with your current password and then go to your Billing and Invoices.